You may have noticed in the past couple of years, especially with the adoption of many of the marketing automation platforms out there, email has really become the go‐to method to offer content and attempt to qualify. It’s understandable, because companies have invested significant expense and time into setting up the CRM and marketing automation systems that essentially enable them to really only trigger emails right out of the platforms. So in essence, they’re tied to email, in a way not even by choice.
But with everyone thinking and using email in this way, we’ve seen some significant challenges emerge as a result of this over‐reliance on email.
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