The Future of Voicemail: An Old Tool in a New Light

When it comes to B2B communications, voicemail – once the darling of leading edge technology- is almost charmingly old school. Right now it seems that online is where the action is and while there is a lot of new innovation happening right now, it’s also swamped with hype and uncertainty. There are many unanswered questions about what will actually be effective in generating B2B leads and sales.

But voicemail will stay around as long as it does its main job which is to communicate a one-to-one-message using one of history’s most effective communications tools ever – the human voice.

This is Not the End for Voicemail

I’ve talked to marketers and even sales reps who have lost confidence in voicemail, because most people don’t return calls anymore and I understand where they’re coming from. But these reps are missing a key point. Business people are NOT failing to respond to your message because your message is unimportant to them. They are failing to respond – to call, attend, write or even click, because most of them have fallen victim to the Tyranny of Urgency. Remember Stephen Covey’s four quadrants– Important-Not Important and Urgent-Not Urgent? The bottom line is that important or not, if it isn’t urgent to the person who needs to take action, it won’t get done. That’s the ONLY reason that voicemail messages don’t bring around a call back – it’s not an emergency, yet.

Change How you Use Voicemails to Deliver your Message

So it’s time to take that thinking into consideration and start using voicemail in a new way – and measuring it in a new way, too. Think for a minute about the tools available to you – as a marketer or sales rep – to reach out to universe of contacts and even if it’s just for a moment – hold their undivided attention. Guided voicemail campaigns are your best option in terms of measurable deliverability, cost and speed to get that connection. And the human voice is still one of the most effective ways to deliver a genuinely persuasive message.

Stop confining your thinking about how you can use voicemail to a simple transactional request like “Call me back” and start thinking about how you can break down points of resistance, clarify areas of confusion and insert persuasive new ideas into the thinking of all these people who voicemail has given you the opportunity to actually talk to.

Get a Response to Your Voicemails

So here’s what you can do. Instead of expecting one voicemail message to set your phones to ring off the hooks with every call getting returned, break down key points of interest that fit with the needs of your leads and current customers. Instead of relying on email alone to deliver any kind of progressive, persuasive message to your audience, slip in a few “personal” calls and let a name and a voice carve a spot for your company closer to that “top of mind” space where you would like your message to sit.

It’s an easy process to automate, which means that both your marketing and your sales teams can consistently and measurably integrate that higher level of personal contact into every one of your ongoing programs.

Learn more about our guided voicemail services and how you can use voicemails to make your sales team even more efficient.

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About kpapajanis

-Better known as Kirko Papajanis, President of Boxpilot. Kirko's specialities include operations management, marketing & sales strategy, IT deployment & management, kaizen, human resources, production systems, workforce and project management. Kirko was originally in charge of all call center operations, overseeing all technology projects and in 2004 became involved in Sales & Marketing. He was instrumental in shaping the company's current production, sales and marketing systems.

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